FAQs

WILL DOORWING FIT ON MY DOORS?

DOORWING is designed to fit doors 1.2 to 1.8 inches thick. 

Standard doors in North America are about 1.4 inches thick. 

WILL DOORWING FIT ON MY DOOR FRAMES?

DOORWING is designed to fit door frames up to 8.5 inches thick. 

Standard door frames in North America are about 5.5 inches thick. 

WILL DOORWING WORK ON MY DOORS AND DOOR FRAMES?

DOORWING works on most interior doors and door frames, but in some cases it may not work well. For example, it may not latch properly onto ultra round or sharply angled door frames. 

CAN DOORWING BE USED ON EXTERIOR DOORS? 

No! DOORWING is meant to be used on interior doors only. 

WILL DOORWING DAMAGE MY DOORS AND DOOR FRAMES?

No. DOORWING is easily installed without the use of tools, screws or adhesives. The soft rubber pads protect the door and door frame surface. 

WHAT IS THE DOOR OPENING RANGE WHEN THE LOCK IS LATCHED ONTO THE DOOR FRAME?

The narrowest door opening is 1.5 inches, just enough to help protect hands and tails from door slams, and keep kids, dogs and cats out of unsafe rooms.

The widest door opening is about 5 inches, which allows most cats to comfortably fit through the door, while keeping kids and dogs out of the room.

NOTE- Users are responsible to make sure the set door opening size is narrow enough to prevent the intended children and/or pets to fit through and pass through the door opening. Adjust the door opening size accordingly. 

CAN I FULLY CLOSE THE DOOR WITH DOORWING ATTACHED TO IT?

Full door closure is possible only when DOORWING is in storage position (folded away when not in use) and only where there is a minimum 3-4 mm clearance space between the door's edge and the door frame. DOORWING's metal bracket is 2 mm thick and must easily fit between the door's edge and the door frame for full door closure. If there is not at least 3-4 mm of space, please do not attempt to fully close the door with the unit attached as this may damage your door frame. 

    WHERE ARE ORDERS SHIPPED FROM?

    All orders are shipped and distributed directly from our warehouse in Ontario, Canada. 

    IS DOORWING PROTECTED BY IP?

    Yes, DOORWING is patented and trademarked. For more info click here.

    WHAT IF I AM NOT SATISFIED?

    We are confident that you will love your DOORWING and therefore offer a 30 day, hassle-free, money-back guarantee. If you are not 100% satisfied, simply return it for a full refund. Please see our Refunds & Returns & Warranty Policy for full details.

    SAFETY INFORMATION 

    Adult installation required. Install out of reach of children and pets. This product is only a deterrent and not a substitute for adult supervision. Do not leave children unattended. Intended for home usage on interior doors only. Do not use the product on exterior doors, doors intended for emergency escape, in commercial units or for commercial purposes. Do not use the product if it is damaged, defected or if the child or pet is strong enough to defeat it. Be sure the door gap opening is narrow enough to prevent children and/or pets from fitting through it. Adjust the door gap opening size accordingly. Refer to the USER GUIDE included inside the product packaging for further safety information and proper usage.